Class Cancellation and Refund Policy

  • If an ONLINE class is cancelled 3 hours or more before the class is due to start the class will automatically be returned to your account (this is an ‘early cancel’)
  • If an ONLINE class is cancelled less than 3 hours before the class is due to start you will be charged (this is a ‘late cancel’)
  • If a STUDIO class is cancelled 8 hours or more before the class is due to start the class will automatically be returned to your account (this is an ‘early cancel’)
  • If a STUDIO class is cancelled less than 8 hours before the class is due to start you will be charged (this is a ‘late cancel’) – this has been increased on a temporary basis due to decreased mat space
  • All classes must be cancelled through the Mind Body Software within cancellation period in order to avoid a charge – please do not cancel over the phone or over email
  • 5 Class Pass is valid for 6 weeks from the date of purchase and once purchased cannot be refunded, extended or paused
  • 10 Class Pass is valid for 12 weeks from the date of purchase and once purchased cannot be refunded, extended or paused
  • New to Kula 4 Class Pass is valid for 5 weeks from the date of purchase and cannot be extended, refunded or transferred
  • Drop-in classes are valid for 30 days from the date of purchase and once purchased cannot be refunded, extended or paused
  • You will be charged a £10.00 admin fee for a failed auto-payment so please ensure your card details are kept up to date, feel free to contact us if you require assistance
  • Once purchased pop ups, immersions and courses are non-refundable and non transferable
  • In the unlikely event that Yoga Kula cancels a class, any class passes associated will be re-credited to your Mindbody Account
  • Reiki 121’s have a 48 hour cancellation window and must be rebooked within 1 month of the date of purchase if cancelled
  • Private 121’s and small group sessions once booked and confirmed are non-refundable and non transferable

COVID 19 

  • Studio Class passes purchased outside of a Covid-19 lockdown will not be extended or refunded. We are providing a high value alternative ONLINE option which is available for use regardless of lockdown circumstances so please support us by using it
  • If you need help getting set up to practice online get in touch with us directly. We can send you our zoom guide
  • In a lockdown situation all classes, courses, pop-ups and immersions are offered online

Please note when cancelling classes: 

  • If you have a Yoga Kula Membership or an unlimited class pass and you ‘late cancel’ or do not attend three or more ONLINE classes your pass may be cancelled for that month and you will lose all fees associated with said pass. If you ‘late cancel’ or do not attend a STUDIO class, you will be charged the drop in rate. All classes must be cancelled using Mind Body Software via desktop or app.

Additional Information 

Class Passes

You must purchase the correct pass for the class you are attending. For more information please refer to the price list online or in the studio. You will not be admitted to a studio class with an online pass.

Gift Vouchers

Gift vouchers are valid for 6 months from the date of purchase.

Additional information

We do not accept cheques.

We do not offer credit.

Teacher Class Cover

On occasion to keep the classes running to schedule we may have to organise a cover teacher to take the class. Please note this cover teacher might not be from our list of regular teachers but all cover teachers are qualified and certified yoga teachers. Please check who is teaching your class before you attend the studio.

Privacy & Security Policy

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

Yoga Kula will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

Terms & Conditions

While we will use reasonable endeavours to verify the accuracy of any information we place on the Yoga Kula Website, we make no warranties, whether express or implied, in relation to its accuracy.

Yoga Kula Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Yoga Kula Website, or any transaction that may be conducted on or through the Yoga Kula Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.

We make no warranty that the Yoga Kula Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Yoga Kula Website.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Yoga Kula Website and any information provided to or taken from the Yoga Kula Website by you.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect or consequential losses;

In any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

By using this website service you agree to these terms and conditions of website use.

Not withstanding any other provision in the Conditions, nothing herein shall limit your rights as a consumer under English law.